Privacy Policy

1. Information We Collect

When you browse our store, create an account, or place an order for Sivakasi crackers, we collect necessary personal details including:

• Contact & Identification Info: Your full name, phone number, and email address.
• Shipping & Delivery Address: Full delivery location, town/city, district, state, and pin code for parcel dispatch.
• Payment Verification Details: Payment confirmation status, transaction reference numbers, or payment proof screenshots uploaded for Google Pay, PhonePe, Paytm, or Bank Transfers.
• Order History: Products purchased, quantities, and transaction values.

2. How We Use Your Information

We strictly utilize your data to fulfill operational requirements and enhance your shopping experience:

• Processing, packing, and dispatching your cracker orders.
• Coordinating with regional parcel lorry transports and logistics partners for delivery.
• Sending order updates, payment confirmations, and tracking information via SMS or WhatsApp.
• Responding to your customer support inquiries and resolving service issues.

3. Data Security & Protection

We implement robust physical, technical, and administrative safeguards to secure your personal data. We do not sell, rent, or trade your personal information to third-party marketing companies under any circumstances.

4. Sharing with Third Parties

Your details are shared strictly on a need-to-know basis with essential operational partners:

• Logistics & Transport Carriers: Delivery address and recipient phone numbers are provided to transport services for parcel delivery.
• Legal Compliance: Information may be disclosed if required by law or government regulatory authorities under applicable Indian laws.

5. Cookies

Our website uses essential session cookies to keep track of your shopping cart items, facilitate checkout flow, and optimize website responsiveness. You can manage cookie preferences via your browser settings.